For over 70 years, Samsung has been dedicated to making a better world through diverse businesses. Samsung Electronics, as a flagship company of Samsung group, leads the global market in high-tech electronics manufacturing and digital media. Through innovative, reliable products and services, talented people, a responsible approach to business and global presence, Samsung is taking the world in imaginative new directions.

For our fast expanding Belgrade office we are searching for dedicated and result driven people to support development of our own sales team.

Service Coordinator - SAMSUNG

Requirements:
> experience in service environment and spare parts stock control
> technical experience with mobile devices is a must
> very good knowledge of English and PC literacy are prerequisites
> previous experience in SAP and/or other on-line service application is advantage
> excellent planning, organization and administration abilities
> stress resistant, service orientated, strong communicator with detailed approach and ability to create global perspective

Responsibilities:
> second level support to Authorised Service Centre
> monitoring and supervision of the local service network
> service KPI management; monitoring and control of guarantee costs, auditing service quality
> administration of all service, warranty and claim orders
> maintenance of files: product warranties, maintenance records and cost reports
> RMA product investigation
> preparation of weekly and monthly service reports

We are offering very good working conditions within a developing international environment, an opportunity for further career advancement and a remuneration package in line with your results.

If you believe you are the right person for our team, please send your CV and motivation letter in English, stating the position title you are applying for, exclusively to our HR Consultant’s address, with full confidentiality.

HILL International, Beograd, Ruzveltova 45, tel/fax: +381 11 3294 500

E-mail: prijava@hill.rs